ToroVerde
Ras Al Khaimah

FAQ

What is Toroverde Ras Al Khaimah?
Toroverde Ras al Khaimah is the new Ecological Adventure Park where you can spend the day enjoying the most breathtaking views of the Jebel Jais mountains in Ras al Khaimah, the highest peak of the UAE.

What tours are available at Toroverde Ras Al Khaimah?

  • The Jebel Jais Flight is the World’s Longest Zipline certified by Guinness World Records located at the top of Jebel Jais mountains, measuring 2.83 KMS and travelling at an average of 150 KM per hour.
  • The Jebel Jais Via Ferrata is a 1 KM protected climbing route secured with a steel cable running along it and fixed to the rock, located at the base of the Jebel Jais mountains. It combines 3 thrilling ziplines (50-60 and 300 meters) as you traverse it while enjoying the spectacular views from inside the mountain.

What are Toroverde Ras Al Khaimah’s operational hours and prices?
We operate from Wednesday to Sunday (subject to change depending on the season) from 9:00am to 5:00pm. If we need to close the rides for any reason, we will communicate this ahead of time via our social media channels and website. Follow us Facebook and Instagram.

  • The Jebel Jais Flight World’s Longest Zipline offers hourly slots from 9am to 4pm.
  • The Jebel Jais Via Ferrata offers a morning tour at 9am and an afternoon tour at 1pm.

What about Toroverde Ras Al Khaimah’s prices?
A single ride down the World’s Longest Zipline costs AED 650 + VAT (Regular Price). A tour through our Via Ferrata costs AED 400 + VAT. However, offers may apply so please check out our social media channels for updates. Current 2018 prices:

Ride

Weekdays (Sun-Thurs)

Weekends (Fri-Sat)

Booking Hours

Jebel Jais Flight**

AED 425 + VAT

AED 500 + VAT

9am – 4pm

Jebel Jais Via Ferrata

AED 325 + VAT

AED 375 + VAT

Morning Tour 9am / Afternoon Tour 1pm

**GoPro rental service available (only for the Jebel Jais Flight) for an additional cost of AED 135 (VAT included)

 

 

 

Who can ride The Jebel Jais Flight? Restrictions
There is no age restriction, only weight and height. Riders under 18 must be accompanied by a legal guardian on the appointment date. Make sure you read our Terms and Conditions to see all the requirements to ride.

Restrictions

Weight

Height

Additional

Jebel Jais Flight

40 – 130 KG

+122 CMS

 

Jebel Jais Via Ferrata

50 – 100 KG

+122 CMS

Moderate fitness level and comfortable at heights

  • In good medical condition
  • Free of any existing or recurrent injuries (specially neck, back and shoulders) or any conditions that requires immediate medical attention
  • Not pregnant
  • Not under the influence of narcotics, spirits, or any other substances impair judgement



How do we get to Toroverde Ras Al Khaimah?

The Toroverde Ras Al Khaimah meeting and check-in points are:


Meeting/Check-In Points

Google Maps

Jebel Jais Flight

Map – Toroverde Ras Al Khaimah Parking

Jebel Jais Via Ferrata

Map – Jebel Jais Via Ferrata

Please arrive 30 minutes prior to your attraction`s starting time (i.e. if you are booked for 9am, please arrive at 8:30am). If you are not parked at the meeting/check-in point on time, it will be considered as no show and you will forfeit 100% of your payment in line with our terms and conditions.

 

Is there a shuttle service to Toroverde Ras Al Khaimah?
Toroverde Ras Al Khaimah is partnering with Jebel Jais Tours, a shuttle transfer from Ras Al Khaimah City, Al Hamra Area, and Al Marjan Island to the UAE’s highest peak in Jebel Jais. Important information:
Jebel Jais Tours - Click here to download the bus schedule - BOOK NOW!!

Are the Toroverde Ras Al Khaimah rides safe?
All the activities owned by Toroverde Enterprise worldwide are built and operated by highly qualified and globally certified teams. Our teams carry out daily testing and regular maintenance of the zipline and installations making sure safety comes always first.
How many can ride at a time?

The Jebel Jais Flight is a double line experience, which means 2 people can ride next to each other at the same time. 1 person per line.
The Jebel Jais Via Ferrata can accommodate 12 people per tour.

How fast will I go?

In the Jebel Jais Flight you will travel at an average speed of 150km/h.

How high is the launching platform?

The launching platform is located at top of one of the Jebel Jais mountains and is 1,680m above sea level.

What type of harness do you use?

In the Jebel Jais Flight you will use superman style harness, which means you’re lying belly-down giving you a thrilling flight-like experience. In the Jebel Jais Via Ferrata you will use a sitting position harness for the ziplines, plus all the additional climbing aids required.

What should I wear?
Please wear comfortable athletic clothing, closed-toe shoes and no skirts, dresses, flip flops or any loose footwear. Hair should be tied up, and any large accessories like earrings, bracelets and superhero caps should be left at home. Specially for the Jebel Jais Via Ferrata, please wear sturdy trainers or running shows with good grip.

Can I ride The Jebel Jais Flight in my national dress?
Unfortunately, no. For additional comfort, sportswear is highly recommended.

Can friends and family watch my Jebel Jais Flight ride?
Yes, of course! Friends and family will get the best views from the Welcome Center terrace.

How long does the experience last?
The entire Jebel Jais Flight experience lasts for approximately 60-90 minutes, from registering at the Welcome Center until you complete the zipline ride. The entire Jebel Jais Via Ferrata experience lasts approximately 4 hours from registering at the Reception Area until you complete the experience.
Are there lockers available to store my belongings?

Small lockers are available to store small items such as handbags, wallets, keys and mobile phones. There is no locker space for shopping bags, luggage etc. Storage is limited, so please empty your locker after completing your ride.

Can I bring my phone or my own camera with me on the ride?

For safety reasons, all your personal belongings must remain in the lockers provided or with your family or friends. However, you can bring your phone during the ride but not while you are ziplining. You can store your mobile phone and small items (cameras, etc.…) in the pocket of the bag-pack provided.

Can I get photos and/or video footage of my Jebel Jais Flight experience?

Yes! A GoPro camera mount will be attached to your helmet throughout the experience. If you rent a GoPro, you will receive the SD card and USB convertor once you complete your ride. Also, all photos at the Welcome Center will be sent to the email you used to register.

BOOKING

 

How can I book a slot to do The Jebel Jais Flight?
Please click here to book your experience online.

How can I book a slot to do The Jebel Via Ferrata?
Please click here to book your experience online.

Can I turn up on the day and buy a ticket?

Yes, subject to availability. However, due to the popularity of The Jebel Jais Flight and the Jebel Jais Via Ferrata, we recommend that you book your ticket in advance to secure your flight time.

What modes of payments do you accept for bookings?

If booking online, you can pay by debit or credit card. For tickets purchased our Welcome Center, you can pay by debit/credit card or cash payment.
What is your refund/rescheduling policy?

Rebooking will only be permitted if:

  • Rebooking takes place more than 72 hours in advance, subject to availability.
  • Weather conditions prevent Toroverde Ras Al Khaimah from operating.


Refunds will only be issued if:

  • Other operational reasons preventing Toroverde Ras Al Khaimah from operating.
  • Refunds will only be permitted if circumstances beyond Toroverde Ras Al Khaimah’s control require an indefinite closure of attractions.
  • Other situations evaluated on a case by case basis.

Applications for refunds will be rejected if:

  • The customer fails to show up within 30 minutes before the appointment time mentioned on the ticket.
  • The customer attempts to change a booking within 72 hours of the appointment time.
  • The customer does not meet the safety requirements set out in our Terms and Conditions.

Any changes to a booking will involve issuing a refund and then creating a new booking.

Can I change the date of my booking?

Yes, you can change the time and day up to 72 hours before the date of your booking, and subject to availability. Please send an email to reservations@toroverdeuae.com.

Can I transfer a ticket booked in my name to someone else?

Yes, however all riders must meet the requirement to participate in the activity as mentioned in our Terms and Conditions.

How can I contact you for further information?

Email us at info@toroverdeuae.com or call our customer service on +971 (0) 7 204 6250 / +971 (0)50 265 6224 / +971 (0)50 423 1542.